Shipping

Shipping for Success

We use the best method possible to ensure your special treats arrive when you choose.  Most shipping is via FedEx or UPS.  Each order is carefully packaged to ensure perfect arrival. Please check all of your addresses carefully. We cannot guarantee orders for which we are given an incorrect address. Extra charges from our shippers for correcting addresses and processing returns will be passed along to you.  We will also provide you with the mailing address changes so you can update your records.  If you have any questions about shipping please contact us at 888-690-1336.

Your shipping costs will be calculated based upon the weight of the product ordered, type of delivery chosen, and the delivery location. Actual costs are applied upon checkout. You are given options at check out for the type of shipping service you prefer; ground shipping, 2-Day Air, or Overnight. If you need other delivery options, please call us so we can make the appropriate arrangements.  Shipping originates in Chicago, so please choose a shipping option that will get your item to its destination on time. We do our best to meet your delivery date request, but we can't deliver any faster than the shipping option you choose.

Shipping around the holidays can be tricky.  We suggest adding an extra day or so for shipping during high volume/holiday times.  It's always better to be early than late. We make every effort to ship your order in less than 72 hours with the exception of weekends and holidays. We prefer to ship our products during the first half of the week in order to avoid week end transit when at all possible. We don't like the idea of our yummy treats sitting in warehouses or on trucks during weekends. Please be thorough when providing shipping information. Include suite numbers, apartment numbers and floor numbers when imperative to the delivery destination. Incomplete shipping information will delay product delivery and customer happiness. While we guarantee the quality of our products, only you can guarantee the shipping details.

WARM WEATHER WARNING!!!

When the temperature exceeds 72 degrees along any point in the delivery route, your item will require cold packing. A melted chocolate gift is no fun and just plain messy. For your convenience, you will see a cold pack option on each product page. The cold pack shipping cost includes the product, an insulated box liner and cold packs. Ground shipping is acceptable within the same zone (Illinois, Indiana, Michigan, Wisconsin, Iowa), however we recommend 2-Day Air or Overnight shipping for further destinations during this time. Please refer to the map for shipping destination delivery estimates.  Sweet Secrets Chocolate is not responsible for melted products that are not shipped in this manner. If you have any questions, please contact us.

Once your order is filled and processed for shipping, we will email you with the information you need to track your package. Our shipping department also receives notification of any shipping irregularities or delays due to delivery errors or whether related problems. Should that occur, we will contact you immediately.

Please be thorough when providing shipping information.  Include suite numbers, apartment numbers and floor numbers when imperative to the delivery destination.  Incomplete shipping information will delay product delivery and customer happiness.  While we guarantee the quality of our products, only you can guarantee the shipping details.

 

Holiday Shipping Dates (orders placed by Noon CST) 

 Holiday

Standard Shipping

4-7 Business Days

2 Day Air Overnight

Labor Day

Monday, September 4

August 28 August 30 August 31

Sweetest Day

Saturday, October 21

October 16 October 18 October 19

Halloween

Tuesday, October 31

October 24 October 26 October 30

Thanksgiving

Thursday, November 23

November 15 November 20 November 21

Hanukkah Eve

Tuesday, December 12

December 5 December 7 December 11

Christmas

Monday, December 25

December 18 December 20 December 21

New Years Day

Monday, January 1

December 22 December 27 December 28