Customer Service

We Want Happy Customers!

If for any reason you are not completely satisfied with your order, please call us at 888-690-1336 or email us at CustomerService@sweetsecretschocolate.com.  We pride ourselves on offering the highest quality products and excellent customer service.  We want you to be glad you have chosen Sweet Secrets!

How to Place an Order

We would be glad to take your order on-line, by phone or fax at 888-690-1336.

Shipping

We use the best method possible to ensure your special treats arrive when you choose.  Most shipping is via FedEx or UPS.  Each order is carefully packaged to ensure perfect arrival. Please check all of your addresses carefully. We cannot guarantee orders for which we are given an incorrect address. Extra charges from our shippers for correcting addresses and processing returns will be passed along to you.  We will also provide you with the mailing address changes so you can update your records.  If you have any questions about shipping please contact us at 888-690-1336.

Your shipping costs will be calculated based upon the weight of the product ordered, type of delivery chosen, and the delivery location. Actual costs are applied upon checkout. You are given options at check out for the type of shipping service you prefer; ground shipping, 2-Day Air, or Overnight. If you need other delivery options, please call us so we can make the appropriate arrangements.  Shipping around the holidays can be tricky.  We suggest adding an extra day or so for shipping during high volume/holiday times.  It’s always better to be early than late. Shipping originates in Chicago, so please choose a shipping option that will get your item to its destination on time. We do our best to meet your delivery date request, but we can’t deliver any faster than the shipping option you choose.

We make every effort to ship your order in less than 72 hours with the exception of weekends and holidays. We prefer to ship our products during the first half of the week in order to avoid week end transit when at all possible. We don’t like the idea of our yummy treats sitting in warehouses or on trucks during weekends.

Please be thorough when providing shipping information. Include suite numbers, apartment numbers and floor numbers when imperative to the delivery destination. Incomplete shipping information will delay product delivery and customer happiness. While we guarantee the quality of our products, only you can guarantee the shipping details.

WARM WEATHER WARNING!!!

When the temperature exceeds 72 degrees along any point in the delivery route, we require cold packing. A melted chocolate gift is no fun and just plain messy. For your convenience, you will see a cold pack option on each product page. The cold pack shipping cost includes the product, an insulated box liner and cold packs. Ground shipping is acceptable within the same zone (Illinois, Indiana, Michigan, Wisconsin, Iowa), however we recommend 2-Day Air or Overnight shipping for further destinations during this time. Please refer to the map for shipping destination delivery estimates.  Sweet Secrets Chocolate is not responsible for melted products that are not shipped in this manner. If you have any questions, please contact us.

Once your order is filled and processed for shipping, we will email you with the information you need to track your package. Our shipping department also receives notification of any shipping irregularities or delays due to delivery errors or whether related problems. Should that occur, we will contact you immediately.

Please be thorough when providing shipping information.  Include suite numbers, apartment numbers and floor numbers when imperative to the delivery destination.  Incomplete shipping information will delay product delivery and customer happiness.  While we guarantee the quality of our products, only you can guarantee the shipping details.

Storing Chocolate

If you don’t plan on finishing your yummy chocolate as soon as you open the package, please store the remainder in a cool place, away from sun, heat, and anyone who isn’t trustworthy.

Please Consume Responsibly

Please exercise caution if you have known food allergies.  Sweet Secrets chocolate confections may contain traces of peanuts and tree nuts.  While our pretzels are individually sealed, our kitchen produces confections both with and without nut products. View the complete list of major ingredients.  If you are ordering Sweet Secrets as a gift, please know that our products are clearly labeled with ingredients.

Customized Gifts

Call or email us to discuss customizing your gifts.  We offer  customized engraving on the Chocolate Pretzel Pizza mallets.  Great for corporate logos, weddings, or special occasions.  We can customize enclosure cards, and provide special labeling.  Extra time is required for customizing and some items will have an additional cost.  We will be happy to review all these details with you in order to work within your budget and deliver a gift that leaves a sweet impression.  Sweet Secrets Chocolate can process large orders and offers high volume discounts.

We Want our Products in your Retail Store!

If you represent a retail store and are interested in a delicious, attractive and unique product, please inquire about our wholesale program.  We are looking for several partners in key locations around the country.  For pricing or to schedule an appointment to try some samples, contact us at Sales@SweetSecretsChocolate.com or call 888-690-1336.